• Know the Brand Service Standard and put them into practice in his daily work, thus actively pursuing the hotels objectives.
• Guarantee the tidiness and cleanliness of the receptions and lobby areas.
• Obtain all the relevant information from the previous shift, including the volume of business, special guests and tasks to be clarified and to be complete.
• Take regular part in meetings and shift handovers.
• Cooperate with employees from all departments, in particular housekeeping, accounting and reservations.
• Welcome and check in for the guest , taking account of established standards (choice of suitable room, completion of booking and entry into the computer, handover of the room pass and the key, safeguarding payment, luggage organizations)
• Check out of departing guests in accordance with Brand Service Standard (drawing up of guests’ bills, processing using the computer system.
• Preparation and processing of group arrivals- carry out check in.
• Responsible for cash inventory, i.e. daily check, declaring shortfalls and due back with accounting.
• Cashing cheque and bills of exchange in foreign currencies for hotel guests in accordance with the hotel policy.
• Carry out administrative tasks (sorting in and sorting out of vouchers, etc.)
• Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.

• Ensure all incoming email had been answered & followed up as well.
• Carry out correct cashing up and adjustment of errors.
• Daily checks on the credit limit list in agreement with the manager.
• Be available for guest at all times as point of contact and co-responsibility for appropriate treatment of guest complaints, passing on a documenting such complaints.
• Know the emergency equipment, how to use it and what to do in cases of emergency.
• Acceptance and passing on of the wishes of guests to the corresponding departments / person.
• Inform the housekeeper with regard to special requests, early and late departures, change of room and other information important for the department.
• Accept reservations and enter these into the system.
• Have thorough knowledge of the building and actively sell the hotel installations and service offers.
• Check the routing instructions and traces report to be action..
• Check the departure report.
• Be familiar with the daily activates in the hotel.
• Take part in training course regularly and put the know-how the obtained into practice.

Desired Candidate Profile

• Must have previous supervisory level experience. 
• Must have excellent leadership skills.
• Must be highly organized and results oriented. 
• Must be able to work under pressure in as fast- paced changing environment.
• Must to be able to handle stressful situations in a calm and professional manner.
• Must have strong interpersonal skills: ability to get along with diverse nationalities and personalities. 
• Must possess strong communication and listening skills.

https://www.naukrigulf.com/job-listings-Front-Office-Supervisor-Hotel-experienced-only-Dubai-United-Arab-Emirates-confidential-4-to-7-years-280917000028-